Our Warranties

Every heat pump product has a unique warranty

When it comes to heat pump warranties, it pays to check the fine print. Most installation contractors offer standard terms of 1 year on labour, and 5 or 10 year limited warranty on parts, depending on the heat pump brand and model. Before choosing a brand, check the manufacturer’s website to compare which products have the best warranties. Or ask us. In most cases we will act as your go between, ordering and installing the necessary warranty parts on your behalf.

Improper installation can void your heat pump warranty

Most heat pump manufacturers want you to use a licensed refrigeration and air conditioning contractor to install their heat pumps, and for good reason. Improper installation and poor maintenance is the leading cause of compressor, refrigerant, and coil failures — the most common things that can go wrong with your new system. Some companies won’t give you a warranty at all if you buy the unit from a wholesaler yourself. We can’t emphasize this enough — heat pumps need to be inspected and serviced annually. With proper maintenance, Natural Resources Canada estimates an air source heat pump should last 15-20 years. If you pre-purchase a $159/yr annual maintenance program with us, we’ll not only give you preferential treatment on emergency calls, we’ll proactively contact you to schedule your annual maintenance service. We also offer a $189/yr inspection service on heat pumps we did not install.

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