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What sets a heat pump apart from traditional systems is its ability to efficiently handle both heating and cooling tasks using a single system. This is achieved by simply reversing the flow of refrigerant as the seasons change, keeping you comfortable all year round. Since the heat pump serves as both your air conditioner and heat source, it is important your heat pump is running optimally all year long. It is crucial to consider the quality and duration of your heat pump warranty at the time of purchase.

So, why are warranties important instead of just being a perk?

A Warranty Safeguards Your Investment, Assuring You of a Long Service Life

Warranties are designed to help safeguard your investment. Installing a heat pump is a significant home project and often a major upgrade that your home has needed. When you invest in a heat pump, the warranties act as assurance that the heat pump will have a long lifespan of providing reliable heating and cooling for your home.

Warranties are a way for both the manufacturer and your heat pump installation company to promise that the equipment you purchased will work as intended and that the job was done right from start to finish. Your heat pump will give a guaranteed reliable performance as your heating and cooling system.

Understanding the Types of Heat Pump Warranty

To understand why heat pump warranties are important, let’s start with the different types of warranties that could come with a heat pump installation.

Workmanship Guarantee 

A reputable installing company should provide a 1-year workmanship guarantee on their installation.  This ensures that anything that arises in the first year is covered by the company. If a problem arises after the first year, it is standard for a company to charge a diagnostic fee to assess the issue at which time the parts and extended labour warranty can be utilized.

Parts Performance Warranty

The manufacturer of your heat pump will typically offer a standard parts warranty. This is a promise that all the hardware used to build your heat pump is flawless and will perform reliably, as intended. Should your heat pump ever be revealed to have a defective part, the parts warranty from the manufacturer will cover the cost of the replacement part. Most systems come with up to 5-year Parts Warranty when registered. Reputable installing companies that complete manufacturer training/seminars/product demos etc. can offer up to 12 years Parts Warranty.

Extended Labour Warranty

When purchasing a new heat pump system for your home, it’s important to consider if there is labour warranty included or offered as a part of your installation cost. Some contractors include a labour plan with installation and others offer it as an option for an additional cost.

Labour Warranty is separate from parts warranty and covers the labour charges to replace the parts should they fail.

How to keep your warranty valid

It’s important to maintain your system to be able to utilize your warranties when needed.

• Clean or replace the filters every 3 months as needed
• Ensure the outdoor unit is kept clear of clutter, snow & debris such as leaves
• Receive Annual Maintenance appointments from your contractor
• Ensure that only qualified & licensed technicians work on the system

Your manufacturer and installation company should provide you with a full list of guidelines to maintain your warranty.

Warranties Protect Your Heat Pump’s Guaranteed Performance

When you invest in a new heat pump, you want to know that it will perform as intended, providing heating and cooling. You need to know that every part works and that it was installed correctly, as it is now an integral part of your home. Warranties are a way for both the manufacturer and your heat pump installation team to promise that the job was done right from start to finish, and that your heat pump will give a guaranteed reliable performance as your heating and cooling system.

Superior Heat Pump Warranties with Coastal Heat Pumps

Here at Coastal Heat Pumps, we are an Elite preferred dealer for many different heat pump brands. As a result, we can match all labour warranties and provide a parts warranty for up to 12 years guaranteeing your continuous satisfaction and comfort. We know how important a good warranty can be to protecting your investment and your peace of mind.

Of course, you may still have a few questions regarding what your warranty covers and the exact warranty terms on each heat pump that you can choose from. The team at Coastal Heat Pumps is here to help! Give us a call or send us an email to ask any question you might have about your upcoming heat pump installation and the warranties that come with it.