Coastal Heat Pumps collects and uses personal data in order for us to provide you with top-notch customer service. Your personal data includes information such as:
- Name
- Address
- Phone number
- Email address
- Other data that could directly or indirectly identify you
Our Privacy Policy will explain what data we collect, and how we use your personal data. It also describes how you can access, update, or otherwise take control of the personal data that we have collected from you.
What data is collected?
Most of your personal data is collected from you when:
- You contact us via our website contact form;
- You request maintenance/repairs from our team;
- You subscribe to our newsletter or request other information from us;
- You participate in contests, apply for a job, or participate in activities where we may require information about you.
In order to deliver the best service to you, we may collect the following information:
Personal information is collected when you sign up for our services. This information may include your name, address, phone number, email address, etc.
Website usage data is automatically collected when you interact with our website. This information may include data about your interactions with the content and links contained on our website, date of interaction, browser type and configuration, operating system used, IP address, language preferences, and other cookie data. While none of this data will allow us to directly identify who you are, some of this data can be used to approximate your location.
How we use data
We believe in minimizing the data we collect. We will only use your data when we have been given permission to do so, when it is needed to deliver services, or for legal compliance or other lawful purposes. This may include:
- Processing credit card payments
- Delivering content and communications to you (such as email)
- Analyzing usage and customer demographics
- Serving advertisements
- Conducting in-house surveys or contests
- Managing customer relationships
We never sell or share any customer information for marketing purposes.
Communicating with you. We may contact you directly by email, phone or through Service Titan regarding our heat pump installation and service. We may also contact you with offers for additional services if you give us consent, or when it is allowed based on legitimate interests. The methods of contact may include:
- Email
- Phone calls
- Text messages
- You may update your newsletter subscription preferences by contacting us as described in the “Contact Us” section below.
Website analytics. We use various third party web analytics tools such as Google Analytics to collect information on how you interact with our website. This data may include information on which pages you visit, how much time you spend on each page, which operating system and browser you use, and geographic location information. These tools will place cookies in your browser for this purpose which can only be used by the service provider. The data collected may be transmitted to and stored by these service providers in a country other than where you reside. This information does not include personal data such as names, address, email addresses, etc, and will be stored and used in accordance with their own privacy policies.
Targeted Advertisements. Our third party partners may use technologies such as cookies to gather information regarding your activities on our web pages and other websites in order to provide you with advertising based on your interests, and to measure the effectiveness of the advertisements.
How we secure and retain data
We follow generally accepted standards to collect, store and protect personal data, including the use of encryption. We retain personal data for as long as it is needed to provide the services you have requested, and thereafter for legal and business purposes. These may include retention periods:
- Mandated by legal, contractual, or similar obligations;
- For resolving, preserving, enforcing or defending our legal and contractual rights;
- Needed to maintain adequate and accurate business and financial records.
Changes to our Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Please review this document from time to time so that you are aware of what information we collect and how we use it.
Contact us
If you have any questions or concerns regarding our Privacy Policy, you may call us at 1-250-656.6868
