We’re Not Comfortable Until You Are

We're Not Comfortable
Until You Are

Due to the heat wave we are continuing to have a high volume of calls and emails. We are getting through them as fast as we can and in the order they were received. Please be patient it may take us up to a week to contact you back. If you are wanting an in-home estimate please use our online form instead of calling us for the fastest response time. Thank you!

We are your residential heat pump specialists providing heat pump installation, maintenance and repair.

At Coastal Heat Pumps we only deal in residential heat pumps and accessories because your air temperature and quality are important to us. Our experienced and certified heat pump specialists provide heat pump installations, maintenance and repairs from Sidney to Sooke. Ask about our in-home comfort guarantee because at Coastal Heat Pumps we’re not comfortable until you are.

COVID-19 Protocols

We want to ensure we are doing our part to reduce the spread of the virus and are protecting our employees and customers. We do offer virtual in-home estimates if you are not comfortable with our Comfort Advisor entering your home.

Our COVID-19 Protocols


Years Experience


Heat Pumps Installed


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Annual Heat Pump Maintenance


Our 21-point inspection includes inspection of refrigerant levels, return air temperatures, coils, drains, motors, system pressures, and more to ensure your heat pump is performing at optimal efficiency. This is a preventative service which looks for leaks or signs of wear on your unit.

Product Showcase


Fujitsu makes some of the most efficient mini-split duct or ductless systems in the industry. We utilize and recommend many of their products and are proud to be a Fujitsu Elite Contractor.

Why a Heat Pump?

A home heating and cooling system that provides comfortable, warm air all winter long, and cool, energy-efficient air throughout the summer for less than your current electric, oil, or gas heating each month.

Heat pumps come in a range of models and styles to suit almost every budget. Our ductless heat pump packages, for instance, start at just $3900. Even without the government energy efficiency and manufacturer rebates of up to $11,000 you will have a heating and cooling system that matches (or beats) the price of any other heating solution, including high efficiency gas furnaces. Plus, you get the added benefits of air conditioning in the summer, a lighter carbon impact, and lower heating bills.

According to Natural Resources Canada, you may be able to reduce your space heating bills by up to 50% if you convert from an electric furnace to an air-source heat pump.

If you get a heat pump, and keep it at the same temperature that you have your baseboards set at, you would see greater savings. However, we see our customers setting their heat or cooling to their comfort level and still experience great savings.

For oil and gas conversions, your savings will fluctuate with the cost of fossil fuel prices, but our customers report consistent savings of 30% to 50% depending on the efficiency of their current heating system.

The performance of modern air source heat pumps is up to two times better than those from even a decade ago. ENERGY STAR® models use at least 15-25% less energy than standard models. Coastal Heat Pumps recommends using Energy Star-rated heat pumps for maximum energy savings.

Natural Resources Canada and the Heating, Refrigerating and Air Conditioning Institute of Canada (HRAI) have established an industry-managed energy efficiency rating system for furnaces, central air conditioners and air-to-air heat pumps. The energy efficiency rating scale appears under the EnerGuide logo on the manufacturers’ brochures.

In addition to saving money on utility bills, air source heat pumps reduce your greenhouse gas emissions. If you use hydro-electricity for your home heating, far less pollution is produced. Modern gas and oil furnaces burn much cleaner and more efficiently than those from just 10 or 20 years ago.

However, even these furnaces require vents to exhaust carbon monoxide. As well, pilot lights need to be constantly monitored for safety reasons.

In addition to tackling heating needs during Victoria’s winter, heat pumps sufficiently cool your home as well. Heat pumps have just as much cooling power as central air conditioners because they work in the same way. As the unit pulls air into the system, it passes over the indoor coils containing refrigerant. Here, the air is cooled and then pushed into your home’s air ducts. This function gives you plenty of cooling capacity during high temperatures. 

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Latest News

heat pump smell
  • Tracy
  • 17 Aug, 2021

How to Stop Your Heat Pump from Smelling

We know that your heat pump is one of the biggest contributors to your in-home comfort, especially in a cold season. When it is not working to your satisfaction, it can be uncomfortable and inconvenient. Fortunately, the unit is relatively good at giving indications when it needs servicing. Sometimes, odd smells coming from your unit […]

Ductless Heat Pump
  • Tracy
  • 23 Jul, 2021

Top 5 Reasons to Choose a Ductless Heat Pump

When it comes to heating or cooling a home, everyone desires to get the most efficient solution. This means saving money on utility bills, while achieving a level of air quality that can keep you and your family healthy. While there are a few different systems to help you achieve both goals, we recommend a […]

heat pump repair or replacement
  • Tracy
  • 04 Jun, 2021

How to Know Whether to Repair or Replace your Heat Pump

Maintaining your heat pump ensures that your system is working optimally and efficiently. It also ensures that you have the desired temperature and comfort in your home. Are you experiencing issues with your heat pump, and not sure if it is time for a repair? Here is a guide to help you identify whether your heat […]


filter cleaning and replacement