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Purchasing a new heat pump is a proven way to enhance your comfort and improve your energy efficiency. But before you commit to a purchase, it’s important to make sure you are choosing a high-quality heat pump that will be installed by a certified contractor. The best way to ensure your long-term satisfaction with your heat pump is to ask prospective HVAC contractors the following nine questions when you request your quote.

1) What is the total cost of a new heat pump?

Work with your Comfort Advisor to understand the differences in equipment beyond just the cost. To get an idea of what will best suit your needs ask your Comfort Advisor for 2 separate quotes to compare the noise levels, the size, the look, and ease of use of different manufactures.

2) Do you offer a rebate program? If so, how does the process work?

We all love to save! Depending on the type of heat pump you purchase, you may be eligible for a rebate. Some rebates pay as much as $8,000, enabling you to enjoy substantial savings. Be sure to ask prospective HVAC companies if they are Program Registered Contractors and how your rebate will be issued.

3) Do you offer financing?

The cost of a new heat pump can be a bit overwhelming to budget-conscious Canadians. Victoria’s top contractors typically offer a variety of attractive financing plans that can help you spread out the costs of your heat pump into manageable payments. In fact, some homeowners use the savings from their heating bill to pay off their financing plans.

4) Are your installers licensed and insured?

For your protection, ensure that your hired installation company is properly insured and licensed. This includes pulling electrical permits. An installer that is not properly licensed and insured could pose a liability in the case of an injury on your property or poor installation.

5) What type of warranty will I receive?

Be sure to understand the difference between the manufacturer’s warranty and the extended warranty that is available, and what is covered under each. Once your installation is complete your heat pump will be registered for warranty. You will be mailed or emailed your certificate of warranty within 90 days of installation. If you have not received it, ask your contractor for a copy.

6) Are there any requirements for clearance or voltage? 

Heat pumps have voltage and clearance requirements. To prepare for your heat pump installation, it’s a good idea to make sure you allow at least several inches of clearance on each side of the pump. More space may be required for outdoor units. Additionally, you need to ensure that your heat pump is compatible with your electrical panel. The best thing to do is to ask your installer about clearance and voltage requirements.

7) Can you also remove my old furnace?

Uninstalling and removing an old furnace without damaging your property is a task that is best handled by a skilled professional. Ideally, the company you choose to install your pump will agree to remove your old furnace and either recycle it or dispose of it according to Environment Canada regulations.

8) How long does the installation process take?

The installation process will vary based upon the type of heat pump you choose and whether you require removal of your old heating system. Ask which contractors and subcontractors will be preforming what work on which days.

9) Will my heat pump require servicing or maintenance?

One of the top benefits of a heat pump is their low-maintenance design. However, most models require annual maintenance. The most important thing to remember is to choose a qualified and skilled technician, as many manufacturer warranties require this. Ask if your desired company has an annual maintenance package which guarantees you priority services, annual reminder calls, and includes the maintenance!

What is the key to your satisfaction with your heat pump?

By asking the questions above, you can make an informed decision with your heat pump purchase. More important, an organized set of questions will ensure you are comparing apples to apples as you evaluate HVAC contractors.

But the key to your long-term satisfaction with your heat pump is to select an experienced HVAC company with a proven track record of successful installations in the Victoria area. As one of Victoria’s most dependable HVAC contractor, Coastal Heat Pumps delivers award-winning service and has an A+ rating with the Better Business Bureau (BBB).

We invite you to contact us today to discover why residents across Victoria turn to us to install and service their heat pumps. Our licensed and experienced heat pump installers and maintenance team is ready to help you enjoy all the benefits of your new heat pump. We look forward to being your trusted HVAC contractor!